Return and Refund Policy

This Return and Refund Policy, Ata Concept It regulates the return and refund conditions for products sold under its brand.
Ata Concept brand, Star Home Furniture It operates within the organization.

1. General Information

The vast majority of products purchased through Ata Concept It is produced with custom size, color and fabric selection for the customer .
Therefore, the return and refund conditions are as follows: Law No. 6502 on Consumer Protection And Distance Selling Regulations It is implemented within the framework of the provisions.

2. Right of Withdrawal

Consumer;
Products that are not custom-made, but standard and shipped from stock. for, from the delivery date 14 (fourteen) days You can exercise your right of withdrawal within that period.

There is no right of withdrawal for products that are custom-made.
(All products where fabric, color, size, or module changes have been made are included in this scope.)

3. Non-returnable Products

The following products Excluded from return policy :

  • Custom-made furniture

  • Products with changes in size, color, fabric, or design.

  • Installed and used products

  • Products damaged after delivery or due to user error.

4. Damaged or Defective Products

During delivery, the product;

  • Broken

  • Crack

  • Missing piece

  • Manufacturing defect

if it includes, a record being made at the time of delivery is required.

In such cases, the product repair, exchange or return It is evaluated within this scope.
You need to contact our customer service as soon as possible regarding your requests.

5. Return Process

For the return request to be valid:

  1. Contacting customer service

  2. The product must be unused and in resalable condition.

  3. The original packaging must be undamaged.

is required.

Shipments made without prior return approval will not be accepted.

6. Refund

After the return request is approved;

  • The product will be checked after it reaches us.

  • If it meets the return conditions

  • Within 14 (fourteen) days at the latest The payment will be refunded via the payment method used.

Star Home Furniture is not responsible for delays caused by banks and payment institutions.

7. Return Shipping Costs

  • Return shipping costs for defective or faulty products. covered by us

  • Shipping costs for returns made under the right of withdrawal belongs to the consumer

8. Entry into force

This policy is effective from the date of its publication on Ata Concept platforms and may be updated by Star Home Furniture as needed.